Hello, how can we help you?
Whether you’re starting a new project or seeking support for an existing installation, we’re here to assist. Our team provides comprehensive lighting solutions from initial concept to final implementation, backed by professional after-sales service.
Contact our experts for detailed information about our products and services, or explore our FAQ section below for quick answers to common questions.
PROJECT COMMUNICATION
We provide professional support through:
- A dedicated sales representative as your primary contact
- Technical design team for specialized solutions
- Manufacturing team for production expertise
- Regular cross-department meetings to ensure project success
- Comprehensive communication records
Your sales representative will help collect:
- Project scope and requirements
- Technical specifications
- Site plans or drawings
- Timeline expectations
- Budget parameters
- Our design and technical teams will review these details to provide optimal solutions.
Our communication structure includes:
- Your dedicated sales representative coordinating all communications
- Design team available for technical consultations
- Production team updates through your sales contact
- Regular project status reports
- Prompt response to inquiries within 24 hours
Your sales representative will work with our teams to provide:
- Design review and feedback schedule
- Technical solution confirmation timeline
- Production milestone dates
- Delivery estimates
- Installation recommendations
All timelines are monitored and updated by your sales contact.
MANUFACTURING
Our facilities can handle:
- Multiple large-scale projects simultaneously
- Monthly output of 100,000+ units
- Custom orders of any size
- Rush orders when needed
We maintain strict quality control through:
- 100% testing before shipment
- ISO 9001 certified processes
- Multiple inspection points
- Advanced testing equipment
- Regular quality audits
Our products meet international standards including:
- CE certification
- UL listing
- RoHS compliance
- Energy Star certification
- Additional market-specific certifications as required
Production times vary by product:
- Standard products: 15-20 days
- Custom designs: 25-35 days
- Sample orders: 7-10 days
All timelines are confirmed during project planning.
LOGISTICS
We ship globally with:
- Established routes to major markets
- Custom solutions for special destinations
- Full documentation support
- Import/export expertise
Our logistics system includes:
- Partnership with major freight forwarders
- Sea and air freight options
- Door-to-door service
- Customs clearance assistance
- Insurance coverage
Our packaging ensures maximum protection:
- Custom-designed cartons
- Industrial-grade materials
- Drop-test certified packaging
- Weather-resistant wrapping
- Clear labeling and handling instructions
We provide comprehensive tracking through:
- Real-time online tracking system
- Regular status updates
- GPS container tracking
- Detailed logistics reports
- Immediate notification of any delays
AFTER-SALES SERVICE
Our standard warranty includes:
- 5-year product warranty
- 3-year system warranty
- Parts replacement guarantee
- Technical support coverage
- Extended warranty options available
Our response protocol ensures:
- 24-hour initial response
- Remote support within 48 hours
- On-site support when necessary
- Emergency assistance for critical issues
- Regular follow-up until resolution
Yes, we offer complete installation support:
- Detailed installation manuals
- Video tutorials
- Technical consultation
- Remote assistance
- On-site supervision if required
Our maintenance service includes:
- Online ticket system
- Priority handling of urgent issues
- Preventive maintenance plans
- Spare parts management
- Regular system checks