Warranty Policy

VIVE. LIGHT WARRANTY POLICY

 

1. WARRANTY COVERAGE

 

1.1 Product Coverage

VIVE. LIGHT warrants that all decorative lighting products will be free from defects in materials and workmanship under normal use and service.

Coverage includes:

  • LED light source
  • Driver/power supply
  • Housing and mechanical parts
  • Surface finish
  • Electronic control components

 

1.2 Standard Warranty Period

  • LED light source: 5 years
  • Drivers and power supplies: 3 years
  • Mechanical components: 2 years
  • Surface finish: 1 year
  • Electronic controls: 2 years

 

2. TERMS AND CONDITIONS

 

2.1 Validity Requirements

  • Original proof of purchase from authorized VIVE. LIGHT distributors
  • Product must be installed according to VIVE. LIGHT specifications
  • Product serial number and production date must be clearly visible
  • Installation by qualified professionals is recommended

 

2.2 Environmental Conditions

Warranty valid under following conditions:

  • Indoor temperature: -20°C to +40°C
  • Relative humidity: ≤85%
  • Rated voltage: ±10% of specified input voltage
  • Installation environment free from corrosive substances

 

3. WARRANTY EXCLUSIONS

This warranty does not cover:

  • Damage caused by improper installation
  • Damage from unauthorized modifications
  • Normal wear and tear
  • Damage from extreme environmental conditions
  • Voltage fluctuations beyond specified range
  • Damage during transportation (covered by shipping insurance)
  • Acts of nature or force majeure
  • Products with removed or damaged serial numbers

 

4. CLAIM PROCESS

 

4.1 How to File a Claim

1. Contact your local VIVE. LIGHT representative

2. Provide:

  • Product model number and serial number
  • Proof of purchase
  • Detailed description of the defect
  • Installation date and environment
  • Photos or videos of the issue

 

4.2 Response Time

  • Initial response: Within 24 hours
  • Technical evaluation: Within 3 working days
  • Solution proposal: Within 5 working days

 

5. WARRANTY SOLUTIONS

 

5.1 Repair or Replace

VIVE. LIGHT will, at its discretion:

  • Repair defective products
  • Replace with same or equivalent model
  • Issue credit for defective products

 

5.2 Shipping

  • Warranty replacement shipping costs covered by VIVE. LIGHT
  • Return shipping of defective products covered by customer
  • Special shipping arrangements subject to negotiation

 

6. GLOBAL SUPPORT

 

6.1 Technical Support

Available through:

  • Regional sales representatives
  • Online technical support portal
  • Email: [email protected]
  • 24/5 emergency hotline

 

6.2 Service Centers

  • Main facility: China
  • Regional service partners in:
    – Europe
    – North America
    – Middle East
    – Asia Pacific

 

7. ADDITIONAL TERMS

 

7.1 Commercial Projects

  • Extended warranty options available
  • Project-specific warranty terms possible
  • Volume-based warranty adjustments
  • Customized service agreements

 

7.2 Product Registration

Register your product at www.vive.light/warranty for:

  • Extended warranty options
  • Priority support
  • Product updates
  • Technical documentation access

 

8. LEGAL RIGHTS

This warranty gives you specific legal rights, and you may also have other rights which vary from region to region. This warranty does not affect your statutory rights under applicable national or local laws.

For detailed information or warranty service, please contact your local VIVE. LIGHT representative or visit vivelight.com/warranty-policy

 

Last Updated: January 2025